Shipping policy

Shipping Policy

Spark Studios ships e-bike accessories and equipment to customers internationally.

Order Processing

Orders are processed and shipped after purchase. Products listed as available on our website are generally in stock at the time of purchase.

Tracking Information

After your order has been shipped, tracking information may take approximately 1–7 days to become available or begin showing movement in the carrier’s tracking system.

This delay does not necessarily mean that your package has not been shipped.

Shipping Carriers

Depending on the destination and shipping method, orders may be shipped through carriers including:

  • USPS
  • UPS
  • FedEx
  • DHL
  • UniUni
  • GUFUS
  • Other available shipping carriers

The carrier used for an order may vary based on destination, package size, shipping method, and availability.

International Shipping

Spark Studios ships internationally. International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Customers are responsible for any customs duties, import taxes, or other charges that may apply to their order.

Shipping Delays

Shipping times can vary depending on the destination, carrier, weather, customs, holidays, and other circumstances outside of Spark Studios’ control.

If your tracking information has not updated or your package appears to be delayed, please contact us and we will assist you with available tracking information.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Missing Packages

If your package appears to be lost, delayed, or marked as delivered but you cannot locate it, please contact us at:

sparkstudios.business.contact@gmail.com

We will provide any available information and assist where possible.

Contact

For shipping questions, please contact:

sparkstudios.business.contact@gmail.com