Terms of service

Terms of Service

Welcome to Spark Studios. By accessing or using our website and purchasing products from Spark Studios, you agree to these Terms of Service.

1. About Spark Studios

Spark Studios is an independently operated online store based in Virginia, USA. We sell e-bike accessories, equipment, and related products.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing are accurate. However, product colors, appearance, specifications, packaging, and other details may vary slightly from what is shown on our website.

Customers are responsible for confirming that a product is compatible with their e-bike, vehicle, equipment, or intended use before purchasing.

3. Orders and Payments

By placing an order, you agree that the information you provide is accurate and complete.

Spark Studios reserves the right to cancel or refuse an order when necessary, including in cases involving suspected fraud, incorrect pricing or product information, inventory issues, or other circumstances that may prevent us from fulfilling an order.

4. Pricing

Prices are displayed on the website and may change at any time without notice. Any applicable taxes, duties, customs fees, or other charges associated with international orders may be the responsibility of the customer.

5. Shipping

Shipping times may vary depending on the destination, carrier, customs processing, and other circumstances outside of Spark Studios’ control.

Tracking information may take approximately 1–7 days to become available after an order has been shipped.

Please see our Shipping Policy for additional information.

6. Returns and Refunds

All purchases are subject to Spark Studios’ separate Return and Refund Policy.

7. E-Bike Products and Safety

E-bike products and accessories should be installed and used properly and in accordance with applicable manufacturer instructions and local laws.

Customers are responsible for determining whether a product is appropriate and compatible with their equipment. Spark Studios is not responsible for improper installation, misuse, modification, or use contrary to manufacturer instructions.

8. Website Use

You agree not to use the website for unlawful purposes, to interfere with the operation of the website, or to attempt to gain unauthorized access to any part of the website or its systems.

9. Intellectual Property

All original content on the Spark Studios website, including logos, branding, text, graphics, photographs, and other materials, belongs to Spark Studios or its respective owners and may not be copied, reproduced, or used without permission.

10. Changes to These Terms

Spark Studios may update these Terms of Service from time to time. Any updated terms will be posted on this page with a revised effective date.

11. Contact

For questions regarding these Terms of Service, contact:

sparkstudios.business.contact@gmail.com